General Manager

  • Train and support your team to make our customers feel welcome, by engaging with them in a positive and genuine way, encourage them to speak passionately and confidentially about our products, making recommendations and suggestions and how to spot opportunities to make a positive impact for our customers
  • Manage the performance of the whole team (FOH & BOH), support their development and training needs and work with the Kitchen Manager to support the BOH operation
  • Lead, demonstrate and be a positive influence on the mood and energy with the rest of the team
  • Deliver on bakeries KPI’s and seek opportunities to go above and beyond
  • Maintain high standards, ensuring the team follows rule and regulations around food safety and health & safety and is updated as required
  • Ensure paperwork and administration around payroll, rotas and operation duties are completed
  • Ensure that the bakery is clean, tidy, comfortable and fully stocked

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