Front Office Team Leader

At InterContinental London Park Lane, we are currently looking for a Front Office Team Leader to join the Reception Team!

Welcome to No1 Park Lane

Situated at one of the capital’s most prestigious addresses- where Her Royal Highness, Queen Elizabeth II once used to reside, InterContinental London Park Lane reinvents traditional luxury to present modern and flexible sophistication in the heart of Mayfair. Inspired by its location overlooking the Royal Parks, the hotel delivers elegant natural interiors and award-wining seasonal cuisine.

Our Front Office Team Leaders are responsible for day-to-day supervision of the reception area, motivation and inspiring the Reception Team. They lead by example when welcoming guests, dealing with queries and complaints and with making Reservations.

Front Office Team Leaders are warm and engaging and will provide a personal service to ensure the guests stays are flawless from Check-In to Check-Out. Our Front Office Team Leaders should have at least 2+ years in a hotel front office role, preferably in a supervisory position, as well as extensive knowledge of Opera or a similar PMS.

We are committed to offer and provide our Front Office Team Leaders with a competitive salary and a large range of benefits:

• £30,576 salary (£14.70 per hour) plus service charge and great IHG perks!
• 28 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata).

At InterContinental London Park Lane, we strive to make international travel more alluring by offering a ‘Slice of the InterContinental Life’:

• We maintain service of the highest standards, intertwined with local cultural wisdom and international know-how

As such, we take our colleagues on a personal and professional development journey to ensure they have the confidence to deliver the best service. We offer a range of self-development resources including personal access to the Headspace app, Mental Health First Aider training sessions all the way to financial wellbeing support. We also offer professional and career development with our IHG Leadership programmes and our partnership with Harvard Mentor.

• We’re charismatic, sophisticated, and cosmopolitan…

We deliver a luxury environment to our colleagues by offering wellbeing activities on a monthly basis such as back massages, reflexology, and foot doctor sessions. We organise monthly social events and take pride in fostering an inclusive and diverse workplace culture where everyone can thrive and have a place to belong.

• Did you know? We’re the largest luxury hotel brand!

We offer a large range of benefits to support the financial wellbeing of our colleagues; from discounts on retail and various activities over 15,000 stores; our recognition scheme where we provide monetary bonuses and praises for outstanding work; subsidised taxi journey for shifts starting or finishing between 00:00 and 05:00am to worldwide hotel room rates and F&B discounts for all colleagues, their friends and family too!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.