Interview with Joni Spittle, Group Resourcing Manager at Boparan Restaurant Group

We had the opportunity to speak with Joni Spittle, Group Resourcing Manager at Boparan Restaurant Group. In this interview, Joni shares her journey through the hospitality industry, the valuable lessons she’s learned along the way, and offers insightful advice for anyone looking to build a successful career in the sector.

1. Tell us about your first job in hospitality?
My first job in hospitality was as a recruitment resource for a small boutique agency. It was an eye-opening experience that introduced me to the fast-paced nature of the industry. I learned the importance of attention to detail, customer service, and the ability to remain calm under pressure. It was a challenging yet rewarding experience that solidified my passion for hospitality.

2. Has there been anyone who’s stood out as being a major influence on your career?
Yes, there has been a mentor who significantly influenced my career. A former boss I worked for taught me the importance of leadership, empathy, and a strong work ethic. Their approach to managing people and handling challenging situations was something I admired and have tried to emulate throughout my career.

3. What skills do you think you need to be successful in hospitality?
To be successful in hospitality, you need strong communication skills, a genuine passion for customer service, adaptability, and the ability to work as part of a team. Problem-solving and the ability to stay organised in a fast-paced environment are also crucial. Emotional intelligence is key, as understanding and anticipating guest needs can set you apart.

4. What’s the biggest change you’ve noticed in people’s expectations of working within hospitality?
The biggest change I’ve noticed is the shift towards a more balanced work-life environment. Today’s workforce expects more flexibility, opportunities for growth, and a workplace culture that values mental health and well-being. 

5. Why should someone choose your business to work for?
Our business offers a supportive and inclusive environment. We believe in empowering our employees and providing them with the tools they need to succeed. We’re committed to fostering a culture of innovation and teamwork, and we value the contributions of every team member.

6. What advice would you offer to someone coming to interview for a job in your business?
Be yourself and show genuine enthusiasm for the hospitality industry. We’re looking for individuals who are passionate about delivering exceptional guest experiences. Do your research on our company, understand our values, and come prepared with questions. Demonstrating a willingness to learn and a positive attitude will go a long way.

7. What are you most excited about for the year ahead?
I’m most excited about the new projects we have in the pipeline, it’s going to be an exciting year of growth and new opportunities for our team.

8. What one piece of advice would you give to someone working in hospitality who wants to be successful?
Be adaptable and always stay curious. The hospitality industry is constantly evolving, and those who are open to learning new skills and embracing change will thrive. Building strong relationships with your colleagues and guests is also essential. Never underestimate the power of a positive attitude and hard work.

Browse Boparan's latest vacancies below:
Slim Chickens
Carluccio's
Gourmet Burger Kitchen
Giraffe
Ed's Easy Diner
FishWorks
Cinnamon Collection

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